Google Chat Option: The right way to do Customer Messaging and Interaction

Hello everyone! Today, we are going to talk about a feature that can be extremely important for your business—Google Chat Option. In this article, we are going to tell you how you can set up Google Chat Option and what are its benefits.

Importance of Google Chat Option

Google Chat Option is a tool that makes it easy to have direct conversations with customers on your business website or Google Business Profile. It allows your customers to send messages directly while on your website, allowing you to instantly connect with your customers and solve their problems.

Steps to Setup Google Chat Option

1. Turn on the Google Chat Option

First, you need to turn on the Google Chat Option on your device.

• Login to Google Account: Login to your Google Account and open Google Chat Settings.
• Activate Chat Option: Click on the 'Turn On' button. This will activate the Google Chat option and make it visible on your website or Google business profile.

2. Integrate the Google Chat Option on the Website

• Get Chat Link: After activating the Google Chat option, you will receive a chat link that you can add to your website.
• Add Link to Website: Paste the link in your website code where you want the chat box to appear.

3. Test Chat Option

• Testing the Messaging Feature: After activating the chat option, test it once. Go to your phone or computer and see if the chat option is working properly.
• Check Message Reception: When a customer sends a message, make sure you are getting message notifications.

Benefits of Google Chat Option

1. Improved Customer Interaction

The Google Chat option allows your customers to get in touch with you directly. It helps in giving quick answers to customer queries and establishes direct communication with them.

2. Live Chat Features

Quick Reply: The Google Chat option has quick reply features that allow you to give quick answers to common customer questions.

Messaging Notifications: You get notifications for messages sent by customers, allowing you to respond immediately.

3. Increased Customer Engagement

When you can communicate with your customers easily, their satisfaction and engagement increases. This also positively affects the image of your business.

How to Use Google Chat Option

Using the Chat Box

• Open the Chat Box: When a customer visits your website, the chat box will appear. Customers can type their message in it and send it.
• Respond to Messages: Reply through the chat box as soon as you receive a message. This will show your customer that you are taking their problems seriously.

Chatting on both Phone and Web

• Check Chats on Phone: While using the Google Chat option, you will also get messaging notifications on your phone. This feature allows you to stay in touch with your customers wherever you are.

• Check chats on the web: Check chats on your desktop or laptop and keep the conversation going with customers.

Leads and referrals with Google Chat option

Through the Google Chat option, you can generate leads and collect referrals from your customers. This is a great way for your business to acquire new customers and provide better services to existing customers.

Conclusion

Google Chat option can prove to be an invaluable tool for your business. It not only simplifies your communication with customers but also improves your customer service. Set up this chat option for your business and see how your customer engagement and satisfaction increase.