Verloop.io

AI-powered conversational customer support automation.

AI-Powered Chatbots: Deploys intelligent chatbots that handle customer inquiries across multiple channels.
Multilingual Support: Offers chatbot support in multiple languages to cater to a global customer base.
Omnichannel Customer Support Automation: Automates customer support across various channels, including WhatsApp, Facebook Messenger, Instagram, website chat, and more.
Human Handover: Seamlessly transfers conversations to human agents when needed, ensuring a smooth customer experience.
Contextual Conversation History: Provides agents with complete conversation history for better context and personalized support.
Integration with CRM and Helpdesk Systems: Integrates with existing CRM and helpdesk platforms for streamlined workflows.
Analytics and Reporting: Provides detailed analytics on chatbot performance, customer interactions, and support metrics.
Customizable Chatbot Flows and Responses: Allows businesses to customize chatbot conversations and responses to match their brand and specific support needs.

Improved Customer Satisfaction: Provides faster, more efficient, and personalized customer support, leading to higher customer satisfaction.
Reduced Customer Support Costs: Automates routine customer inquiries, reducing the need for human agents and lowering support costs.
Increased Agent Productivity: Frees up human agents to focus on more complex issues, improving overall agent productivity.
24/7 Availability and Instant Support: Provides continuous customer support around the clock, regardless of time zone or agent availability.
Scalable Customer Support Operations: Easily scales customer support operations to handle fluctuating customer demand.

E-commerce Customer Support: Handling order inquiries, tracking shipments, processing returns, and providing product information.
SaaS Customer Onboarding and Support: Assisting with onboarding processes, answering product questions, and resolving technical issues.
Financial Services Customer Support: Handling account inquiries, providing transaction information, and assisting with financial services.
Travel and Hospitality Customer Support: Managing bookings, answering travel-related questions, and providing customer support for hotels and airlines.
Any Business with High Customer Inquiry Volume: Automating customer support for any business that receives a large number of customer inquiries.

CRM Integrations (e.g., Salesforce, Zoho, HubSpot): Integrates with popular CRM platforms to access customer data and personalize interactions.
Helpdesk Integrations (e.g., Zendesk, Freshdesk): Integrates with helpdesk platforms to streamline ticket management and agent workflows.
Messaging Platform Integrations (e.g., WhatsApp, Facebook Messenger, Instagram, Telegram): Integrates with various messaging platforms to provide omnichannel support.
API Access: Offers a robust API for custom integrations and development.
Cloud-Based Platform: Offered as a cloud-based service for easy deployment and scalability.