what is ai chat bot

What is an AI chatbot and how does it work?

When we talk about customer interactions or question-and-answer processes in the digital world, we often hear the term AI chatbot. Indeed, "what is an AI chatbot?" is a question that comes to many people's minds. The simple answer is that an AI (Artificial Intelligence) chatbot is a software program that uses natural language processing, i.e., the ability to understand and respond to human language. These chatbots answer users' questions in real time on websites, mobile apps, social media, or any online platform.

AI chatbots, such as ChatGPT or Google Assistant, understand your questions, feedback, or suggestions in text or voice. Then, using machine learning and data-based algorithms, they provide quick and relevant answers. For example, if you inquire about an order status on an e-commerce website, a chatbot can provide you with complete order information without any human intervention.

There are two main types of AI chatbots:

• Rule-based chatbots: These operate on pre-defined commands and responses.
• AI-based chatbots: These understand natural conversations and learn on their own to provide better responses.

AI chatbots are being used rapidly in customer service, education, healthcare, banking and many other sectors. This not only improves customer experience but also saves companies time and money.

Useful Tip: Adopt an AI Chatbot for Your Personal or Business Website

If you want 24x7 interactive support for your website or online business, choose a good AI chatbot. This will not only enhance your professional appearance but also keep customers satisfied. For more information, you can visit Chatbot Wikipedia.